I am going to invoice for my wasted time for the last month later today.Īs a professional software developer I deal with customers on a daily basis and work with them to resolve their issues. Not surprisingly my first invoice is one month overdue and the second one is a week overdue. I have now invoiced Quickbooks for the time that I have wasted manually doing what their product used to do before the enforced switch to Open Banking. I'm a professional software developer and get paid by the hour. The additional work that I have to do each morning means that I have less time to run my business. I have received no reply which is why I have now posted in the community forum in the hope that it will elicit a response and a resolution. I informed Quickbooks that it's not but they closed it again on May 4th so I let them know - yet again - that it's not fixed. On April 5th I got an email apologising for closing the issue and re-opening it. On March 26th the issue was closed again without checking with me that it had been resolved. I re-opened the case and got an apology for it being closed 'by mistake' and they re-opened it on March 21st with an admission from support that 'some of the customers like you is still experiencing the same error'. I then I got an email telling me that my case was closed on March 26th. I got excuses that HMRC mandated that Open Banking be used on February 25th, that they would fix the issue (they haven't), that they have fixed the issue (they haven't) on March 13th. It took 7 emails back and forth with support to get.

I first reported this issue on February 24th. On days where it's randomly duplicated payments that are days old it can take - like today - up to an hour to sort out the mess. What used to take a few seconds each morning now takes me around 15 minutes each day to untangle. This morning my account wouldn't balance because it suddenly duplicate a payment from April 28th 7 times ! Quickbooks randomly duplicates payments.multiple transactions from the customer do not register so I have to go and look for the missing transactions.Paypal transaction made in US Dollars or Euros are not converted so $129.99 or 129.99 Euro gets registered as £129.99 so I need to manually find and correct these.So far I've had to manually create more than 3,000 transactions and manually import them the Paypal fee transactions are NOT imported so every morning I need to print off a statement in Paypal and then manually enter them via a CSV import.My Paypal account no longer updates properly: The pain was worth it - Quickbooks Online was a revelation because, each morning with just a few clicks I could update my bank account, Paypal account and credit account.Īnd then Quickbooks introduced Open Banking. The entire process of importing in the previous years transaction took nearly three months as I had to do it via CSV files and there were a lot of very small transactions. I run a subscription based service with the vast majority of my payments coming through Paypal. Last Autumn, on the advice of my accountant, I switched by entire business to using QuickBooks.

Csv paypal invoicing